Cancellations, Refunds and Returns Policy
Cancellations, Refunds, and Returns Policy for www.w3coach.com
Last Updated: 30th December 2024
At W3Coach, we strive to ensure a transparent and fair experience for all our customers. Please read this Cancellations, Refunds, and Returns Policy carefully before making any purchase.
1. Cancellations
1.1 Order Cancellations
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Orders for physical products may be cancelled within 24 hours of placement, provided they have not yet been processed for shipping.
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Orders for digital products cannot be cancelled once the purchase is complete as access to the product is granted immediately.
To request a cancellation, please contact us at the details provided below.
2. Refunds
2.1 General Policy
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All sales are final. We do not offer refunds for both physical and digital products, except in the case of defective or damaged items (see Section 3.1).
2.2 Digital Products
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Due to the nature of digital products, all purchases of online courses, e-books, downloadable materials, or similar items are non-refundable and non-exchangeable. Once access is granted, the sale is considered final.
2.3 Physical Products
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Refunds for physical products are only applicable if the item is proven to be defective or damaged upon delivery.
3. Returns
3.1 Defective or Damaged Products
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If your product is defective or damaged upon delivery, you must notify us within 7 days of receipt.
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Provide proof of purchase and photographic evidence of the defect or damage.
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Upon review and approval of your claim, we may offer a replacement or refund at our discretion.
3.2 Non-Returnable Items
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Products that have been used, altered, or are missing parts are not eligible for returns.
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Digital products are non-returnable under any circumstances.
4. Disputes
If you believe your case warrants an exception to our policy, you may contact our support team. We will review your concern on a case-by-case basis, but we are not obligated to provide a refund, return, or cancellation beyond the stated terms.
5. Contact Information
For any questions or concerns regarding this Cancellations, Refunds, and Returns Policy, please contact us at:
Email: [email protected]
Phone: +91-9820346425
Address: Mayfair Gardens, Azad Lane, Andheri West, Mumbai – 400058